Shipping and Returns

DELIVERY TIMEFRAME

Australia - 3 to 5 days

New Zealand - 5 to 8 days

North America, Western Europe, Asia and the Pacific - 6 to 13 days

Rest of the world - 10 to 15 days

This is only as a guide, please understand that this can be subject to delivery schedules from Sendle. 

 

AUSTRALIA SHIPPING

Free Shipping - on orders over $100 within Australia only (including tracking).

$10 Flat Rate - on orders below $100 within Australia only (including tracking).

Orders will be processed within 24 hours after purchase confirmation during weekdays; weekend purchases will be processed within 24 hours of the following business day. Orders will be delivered between 1-2 working days after you receive your tracking number at dispatch (this can be subject to delivery schedules from Sendle).

Duties & Tax: Orders within Australia are charged Australian Goods and Services Tax (GST) of 10% of the total order value. All our prices are inclusive of GST and is noted on your order confirmation.

 

INTERNATIONAL SHIPPING

Free Shipping - on orders over $250 within Australia only (including tracking).

$16 Flat Rate - on orders below $250 within Australia only (including tracking).

Orders will be processed within 24 hours after purchase confirmation during weekdays; weekend purchases will be processed within 24 hours of the following business day. Orders will be delivered between 1-2 working days after you receive your tracking number at dispatch (this can be subject to delivery schedules from Sendle).

Duties & Tax: All orders outside of Australia EXCLUDE GST or the applicable import duties or taxes that are due upon entry into the destination country. It is your responsibility to pay duties and taxes that are applied to your country of destination. Goods pay me subject to inspection by your local customs office. For further information please contact your local customs office.

 

RETURNS/ REFUND POLICY

We strive to provide our customers with utmost satisfaction. If you are not happy with your order, we are here to help.

To return the product, you will need to notify us and return the item within 14 days of your purchase date. Please email info@dtribe.com.au and notify us with your order invoice number, date, purchase, reason for request and whether you would like to exchange.

We only offer EXCHANGES on items bought unless faulty.

There are no returns or exchange for items bought on sale unless deemed faulty.

 

RETURN YOUR ITEMS

Please ensure you have met the following requirements before return.

  • The item is in its original packaging
  • All tags are in place in their original condition
  • The items are not washed, worn and altered in anyway
  • The items had been returned within 14 day

Return Address:

D-Tribe Design Studio

1B Katoomba Pl, Belmont 6103 WA

 

For any enquiries about our Refund and Returns Policy please do not hesitate to email us at info@dtribe.com.au.